To Steam:

Yesterday I wasted a bunch of my day trying to play Half-Life 2. However, the Steam network client wouldn’t connect. I couldn’t authenticate, thus my software sat there on my machine. Locked. Waiting. Unusable. I spent hours in support FAQ’s and trying to traverse the non-sensical horror that is their public forums. I submitted a support request which they promised to answer the next business day. Awesome, that comes after the weekend. You know, those two consecutive days where I have “free time” to play “games”?

Two key things bother me enough to mention: